Frequently Asked Questions
Please read our FAQ before sending us a message.
Shipping charges are free for orders over € 250.00 to the countries of the European Union, United Kingdom,Canada and United States.
If your shipment is in a different area please contact us at firstname.lastname@example.org, we will be happy to assist you.
We accept payments on our website from PayPal and Credit Cards.
Each piece of pottery is individually handcrafted and hand painted following your order. Keep in mind that the artistic process will take time – making the object, painting, glazing, kilning and so on. For the above reasons a piece can take 4 to 8 weeks before it’s delivered to your door.
PayPal helps keep your transactions secure by not sharing your full financial information with sellers.
After receiving your order, it will be our pleasure to send it to the craftsman who will immediately begin to carry out the work. To delight our waiting customers, we will send small surprises during the processing phases. As soon as the item is ready you will be sent an email with the shipping details.
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